Please check the FAQ page for general questions, however if you still need to get in touch with me- the best method is using the pink chat box at the bottom right of the website! It will pull up all of your info and post orders along with your messages so I can help you quicker :)
**INSTAGRAM DM'S ARE NOT A GOOD WAY OF CONTACTING ME ABOUT YOUR ORDER***
If the method of contact above fails, please email me with the word HELP in the subject line.
All items are non-refundable, but I will be more than happy to arrange a corrective service free of charge if you are dissatisfied with anything regarding your custom order. Depending on the nature of the issue, I will cover shipping fees both ways. In some circumanstance the buyer will be responsible for paying shipping both ways. (ex: you misspelt the custom word you needed for your chain, or you selected the incorrect necklace length to best suit your look.)
*I allow order cancellations within 12 hours from the time that the order was placed.
Each necklace is a pre-order, once you've paid I will go ahead and get your custom charm created (cut and polished) for your custom chain. I do not have stock for any of my drops. they are all made to order. I handmade each and every chain myself. For this reason, shipping times can vary. Please check the FAQ page for an estimated wait time on custom chains. I go in the order that it was received.
Skip the line shipping: If you purchased this form of shipping, this automatically bumps you ahead of the line so that your chain can be assembled, packaged, and shipped ahead of everyone else. This comes with USPS First Class Mail (2-3 day delivery once shipped)
When you conduct a transaction on my website as part of the process, I collect personal information that you've entered such as your name, phone number, address, and email address. If you would like for me to remove you personal data you've given me during prior orders or would like to delete or update any personal information- please contact me using one of the methods as stated above. Your personal information is only used for shipping and contact purposes. I conduct my business hosted by WIX.COM s platform so your data you entered is saved throughout their data base, however it is protected on secure servers behind a firewall.